What is Emotional Intelligence?

According to Goleman “emotional Intelligence is the capacity for recgonizing our own feelings and those of ourselves, and for managing emotions effectively in ourselves and in others.” Daniel Goleman is the autor of Working with Emotional Intelligence.

This model comprises 20 competencies organized intelligence in four clusters:

Self-Awareness

Emotional Self-awareness -- recognizing our emotions and their effects
Accurate Self-Assessment -- knowing one's strengths and limits
Self-Confidence -- a strong sense of one's self worth and limits

Self-Management

Self-control -- keeping disruptive emotions and impulses under control.
Trustworthiness -- maintaining standards of honesty and integrity.
Conscientiousness -- demonstrating responsibility in managing oneself.
Adaptability -- flexibility in adapting to changing situations or obstacles.
Achievement Orientation -- the guiding drive to meet an internal standard of excellence.
Initiative -- readiness to act

Social Awareness

Empathy -- understanding others and taking an active interest in their concerns.
Organizational Awareness -- empathizing at the organizational level.
Service Orientation -- recognizing and meeting customer's needs

Social Skills

Developing Others -- sensing others' development needs and bolstering their abilities.
Leadership -- inspiring and guiding groups and people.
Influence -- wielding interpersonal influence tactics.
Communication -- sending clear and convincing messages.
Change Catalyst -- initiating or managing change.
Conflict Management -- resolving disagreements.
Building Bonds -- building relationships with others.
Teamwork and Collaboration -- working with others toward shared goals

For following information you can visit http://www.humandimension.org/haymcber.html